Lisboa, publicado em 23/01/2025

Application Production Support

Do you know AskBlue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for Application Production Support to join our company in one of our projects, in Lisbon

Main Responsibilities:
    Support the business in their IT needs and understand the business workflows and scenarios; Maintaining a proper coverage in their designated shift; Voluntarily picking up work and tasks as received over email, phone or in person; Provide business, team members and other project/task partnering teams’ updates on the issue/task/project; Understand the underlying issue and the associated patch fix/release and identify systemic issue; Contribute towards better post-release checkouts; Improving day to day tasks by writing scripts and automate tasks that are procedure oriented; Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.            

Technical skills:
    Windows (power shell, active directory, Event logs,…); Experience with VM'S (Virtual Machines); Application Performance Monitor (Dynatrace preferable); ITIL; IT Cloud;                                                       RPA (Blue Prism preferable);           SQL / Microsoft SQL Server;                                              Infra as code (Ansible preferable); Fluent in English; Good communication skills; Autonomous and proactive person; Team player; Think out-of-the box and come up with new ideas/ improvements for the processes; Organizational Skills 

Work Arrangement
    Hybrid 

 Offer:
    Health Insurance; 3 and a half days of leave per year + 22 vacation days; Unlimited access to Udemy.
If you are interested in the opportunity, upload your C.V. or send it to filipa.pinto@askblue.com with the reference #16600841 in the subject.

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