Quality and Security
Integrated Management System Policy
askblue is committed to delivering high-quality services and added value to our clients, and therefore the Integrated Management System (IMS) Policy is aligned with our vision of being a consultancy recognized for its ability to respond to the emerging challenges faced by businesses and individuals. We view the IMS as an integral part of our growth and continuous improvement strategy, as well as a vehicle for ongoing enhancement of our services and processes, thereby contributing to increased satisfaction among our clients and employees. With this focus, askblue commits to:
- Implement the best practices established in the ISO 9001 and ISO/IEC 20000-1 standards, ensuring the continuous improvement of processes and the Integrated Management System.
- Ensure the development and sustainability of business in the information technology and operational consultancy market, based on the rigorous identification of customer expectations and proposing the most suitable solutions.
- Guarantee the capacity to fulfil commitments and meet applicable requirements through a structured approach for defining and implementing dedicated services tailored to each client's needs.
- Maintain a culture focused on recognizing the importance of effective management, based on measuring and evaluating customer satisfaction, the competencies of our people, and the reliability of partnerships, to ensure continuous improvement.
- Periodically assess the risks that may affect the Integrated Management System, defining appropriate controls to support the policies in effect at askblue.
- Develop partnerships that ensure a diverse, technologically advanced offering, with the operationalization of the corresponding tools and technologies by our employees.
- Identify and explore development opportunities inherent in the value chain of each business, focusing on optimizing and transforming the operational performance of our clients.
- Update and develop the competencies of our people, ensuring their continuous alignment with the needs of each challenge.
- Ensure the necessary resources and processes for the IMS, guaranteeing the satisfaction of stakeholder expectations.
- Foster a quality culture across all business areas, ensuring that participants receive adequate training and have a good understanding of it and its objectives.
- Integrate sustainability principles into our business strategy and activities, in accordance with askblue's values and aligned with market best practices.
- Ensure the implementation of evaluation mechanisms for the System through monitoring, measurement, analysis, and periodic review procedures.
Access our complete Integrated Management System Policy here.
Information Security Policy
askblue is committed to ensuring the development and sustainability of businesses, guaranteeing the ability to fulfill the commitments made and the satisfaction of applicable requirements in terms of information security. To this end, askblue commits to:
- Ensure the existence of an adequate and consistent Information Security management model, promoting its continuous improvement;
- Promote the prevention of Information Security incidents, namely the loss or destruction, improper disclosure and/or dissemination, alteration, storage or unauthorized access, regardless of their format, mode of treatment, means of transmission and type of support, thus mitigating or reducing the Information Security risk to acceptable levels;
- Keep employees’ Information Security training updated and suitable for the functions assigned to them;
- Include in relations with clients and suppliers, particularly in the signing of contracts, Information Security requirements and obligations;
- Progressively implement the best practices established in the ISO/IEC 27001 and 27002 standards.
