Service Management System

KEY BENEFITS

• Easy gathering of task quotes, finding the best contractor fit for each execution need;
• Provide job quotations, based on the company's own skill set or including partners or contractors to enhance service, towards higher probability of success and efficiency;
• Manage job execution end-to-end, for in-house and partner/contractor tasks;
• Act on performance feedback for post-service assessments.
  

Which result in the following impacts:

• Reduction in operational costs;
• Improved Contractor selections;
• Reduce legal and financial risk;
• Increase on service satisfaction.

PROBLEMS ADDRESSED

• Operational Burden, resulting from a time-consuming management process with leads and quotations usually done through non-uniform spreadsheets for each job lead;
• Lack of Overview, since control over contractor and overall job execution is a necessity to ensure quality, scaling, service satisfaction and assess contractor performance for future jobs;
• Reliable Contractors, because different jobs require different contractors with specific sets of skills and certifications, as well as odd past performance, which is critical to assess the best fit for each task;
• Compliance Risks, which mays arise from the absence of regulatory compliance, through unclear or un-auditable trail logs, as well as unsecure information and documentation handling, usually reliant on email usage.
  

KEY FEATURES

• Job Quotation: Overview of required tasks; Register and manage quotes received from contractors; Full Financial breakdown of the job layers.
• Task Management: Manage and assign tasks to users or to contractors; Follow-up on on-going or completed jobs; Validation of any missing execution.
• Contractor Assessment: Monitoring of contractor task execution; Assessment of contractor's performance.
• Compliance Repository: Store and organize customer, contractor and deal-related documents; Maintain logs of all decisions, adjustments and executions.
• Customer Management: Customer registration; Identification of Customer stakeholders; Follow-up on Customer satisfaction and feedback.
• Contractor Management: Contractor registration; Configuration of contractor areas of expertise, professional certification and work sites; Overview of contractor performance.
• Assessment Configuration: Configuration of performance metrics that can be assessed on job executions; Definition of categories and weight of each metric on an overall performance assessment.
• Areas Administration: Definition of locations where jobs can be executed; Configuration of the type of units that can be intervened on each location.