Lisboa, publicado em 17/11/2025
Cybersecurity Service Delivery Manager
Do you know askblue?
We were born in 2013, and we provide services in the field of information technology.
We are looking for Cybersecurity Service Delivery Manager to join our company, in one of our projects, in the SaaS product area, located in Lisbon.
Tasks:
Service Design, Transition and Operation
Public Sector & Regulatory Expertise
Team Collaboration
Requirements:
Work Arrangement:
askblue – where business meets technology
We were born in 2013, and we provide services in the field of information technology.
We are looking for Cybersecurity Service Delivery Manager to join our company, in one of our projects, in the SaaS product area, located in Lisbon.
Tasks:
Service Design, Transition and Operation
- Define and document business cases and service descriptions in alignment with organizational goals.
- Prepare key deliverables such as project charters, work breakdown structures, schedules, and quality plans, including cybersecurity deliverables where relevant.
- Track performance of project and service teams against KPIs, budgets, and timelines, and prepare regular reports for management and governance boards.
- Review and enhance project management tools, methodologies, and service delivery processes based on lessons learned and maturity assessments.
- Establish and update security policies, standards, control baselines, guidelines and procedures under Commission’s cybersecurity framework.
- Identify, assess, and mitigate cybersecurity risks, and ensure compliance with Commission’s security standards and with the cybersecurity regulation.
- Support system owners, security coordinators, and IT teams, and promote best practices and innovation in cybersecurity management and operations.
- Prepare governance metrics, KPIs, and compliance reports for management and oversight bodies.
Public Sector & Regulatory Expertise
- Navigate intricate governance and decision-making processes within European Institutions, with a particular focus on the unique complexities and specificities of the European Commission's environment.
- Lead governance initiatives to maintain operational continuity, compliance, and effective risk management.
Team Collaboration
- Coordinate multi-disciplinary, multi-cultural teams across various domains and units and knowledge depths.
- Drive collaboration between technical specialists, business leaders, and operational teams.
- Provide mentorship, capability development, and technical guidance to teams and stakeholders.
Requirements:
- Master’s degree in information technology, Computer Science, Electronics, or a related engineering discipline.
- Excellent knowledge of cybersecurity governance frameworks and standards (e.g. COBIT, NIST CSF).
- Very good knowledge of compliance and regulatory requirements (e.g. GDPR, CD46/2017).
- Strong experience with ServiceNow platform and with GRC tools.
- Very good knowledge of IT Security Risk Management methodologies and in particular proven experience in ITSRM.
- Extensive international career spanning 20+ years in IT and Cybersecurity operations and projects.
- Significant experience in leading high impact Cybersecurity service delivery within international public organizations.
- Proven experience in cybersecurity Governance, Risk and Compliance (GRC) related service provision for critical infrastructure coverage.
- Strong project track record in delivering cybersecurity business and technical service elements securing on-premises, cloud, and hybrid IT ecosystems.
- Significant experience in regulatory requirements of the European Union, including data protection and privacy regulations.
- Strong experience in developing and implementing cybersecurity policies, procedures, and standards.
- Strong experience in IT security standards implementation, through relevant training and certifications.
- Strong Experience in identifying, assessing, and recommending risk mitigation measures with a focus on continuous improvement.
- Experience with gathering business security requirements and translating them into security specifications, in the context of information systems.
- Track record in cybersecurity reporting, presenting cybersecurity posture indicators to audiences of all levels, and following up the implementation of improvements.
- Command of security frameworks and compliance standards (NIST, ISO 27001).
- Strong strategic, organizational, communication and negotiation skills.
- Ability to lead under pressure and in high-risk scenarios.
- Ability to integrate in an international/multicultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multilingual meetings.
- Ability to work in multi-cultural environment, on multiple large projects.
- Ability to establish trusting relationships with counterparts in partnering organizations
- Excellent team player.
- Ability to understand, speak and write English (C1); knowledge of French will be an advantage.
- High degree of discretion and integrity.
Work Arrangement:
- Remote
- Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.
askblue – where business meets technology
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