IT Helpdesk

Do you know askblue?

We were born in 2013, and we provide services in the field of information technology.

We are looking for an IT Helpdesk to join our company in one of our projects, on-site, in Oeiras.

Tasks:

• Operation of Help Desk: All requests logged and tracked; written response provided within 30 minutes (either resolution or status update with assigned priority and prognosis); shift coverage maintained 07:00–17:00 CET.
• Ticket Escalation and Management: Tickets created and transferred across networks with zero data loss; escalation procedures followed correctly with full traceability.
• User Account and Course Support: Accounts activated, issues resolved, enrolments and progress supported, certificates generated; ≥95% user satisfaction rate.
• Monthly Report: Report submitted on time; includes ticket volumes, performance metrics, escalations, and user feedback.
• Improvement Proposals: Actionable recommendations for process or UX improvement based on metrics and feedback.

Requirements:

• 5+ years in help desk or technical support roles;
• Prior experience with systems like LMS, TMS, etc.;
• Hardware/software troubleshooting (Windows, macOS, Linux);
• Networking: TCP/IP, DNS, DHCP;
• Active Directory administration;
• PowerShell scripting;
• Windows/Linux server admin (5+ years);
• Virtualization & VDI environments;
• Strong communication (English B2-C1/ STANAG 6001 Level 3);
• Customer-oriented mindset;
• Team collaboration;
• Technical documentation (FAQs, guides, procedures);
• Analytical problem-solving.

Work Arrangement:

• On-Site

Offer:

• Health Insurance;

• 3 and a half days of leave per year + 22 vacation days;

• Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to filipa.pinto@askblue.com with the reference #16741127 in the subject.

askblue - Where Business meets Technology