The greater the commitment of organizations to digital transformation, the greater the need to keep essential systems and applications operational (alive and in good ‘health’) for the activities of the organizations. This task demands a dedicated allocation of various highly specialized and trained resources, spanning from the functional to the technical aspects, without neglecting the service/contract management component.

The askblue’s AMS (Application Management Services) encompass several dimensions that are always tailored to the needs of each client and the typology of each service:

• Application Monitoring and Support – includes services during extended hours and 24×7 standby.
• Corrective Maintenance – resolution of incidents and problems.
• Evolutionary, Perfective, and Preventive Maintenance;
• User Support – assistance with doubts and questions.
• Platform Governance and Release Management – Outsystems, etc.
• Complementary Services – functional analysis, specification of application dossiers, technical documentation, among others.

The askblue’s AMS services are supported by our own frameworks designed and operationalized according to the needs of our clients, through the implementation of clear and objective processes and procedures. We advocate for supporting our clients in managing the change to the service paradigm, which allows us to focus on the real needs of the business and its results, with a strong orientation towards quickly obtaining metrics (KPIs) that enable us to work on continuous improvement and foster a culture of effective communication based on reports and metrics tailored to the needs of each AMS.